Privacy policy

1. Who we are

Cleaning with Focus is a cleaning services business based in Milton Keynes, Bedfordshire, UK. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at cleaningwfocus@yahoo.com.

2. What information we collect

We collect personal information when you submit an enquiry or booking through this website. This may include:

• Your name
• Phone number
• Email address
• Address (for booking purposes)
• Details about the service you require
• Any additional information you choose to include in your message

We also automatically collect your IP address when you submit a form, solely for security and fraud prevention purposes.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and provide you with a quote
• Arrange and confirm cleaning appointments
• Send you booking confirmation and appointment reminders
• Communicate with you about your service

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for marketing.

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing is necessary to fulfil our service to you (arranging and carrying out your cleaning).
• Legitimate interests: We have a legitimate interest in responding to enquiries and managing our bookings efficiently.
• Legal obligation: Where we are required to retain records by law.

5. How long we keep your data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Enquiry records are kept for up to 12 months
• Booking and transaction records are kept for up to 7 years (as required by HMRC guidance)

You can request deletion of your data at any time (see Your Rights below).

6. How we store and protect your data

Your information is stored securely on our hosting server based in the UK. We use industry-standard security measures including encrypted connections (HTTPS), password-protected admin access, and prepared database queries to protect against unauthorised access.

We do not transfer your personal data outside the UK or EEA.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict how we process your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at cleaningwfocus@yahoo.com. We will respond within 30 days.

8. Cookies

This website uses only a session cookie required for the secure operation of our contact form (CSRF protection). This cookie does not track you across other websites and is deleted when you close your browser. We do not use advertising or analytics cookies.

9. Third-party services

This website uses Google Fonts, which loads font files from Google's servers. Google may log your IP address when fonts are loaded. Please refer to Google's privacy policy for details.

We do not use any other third-party tracking, analytics, or advertising services.

10. Complaints

If you have a concern about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
ico.org.uk/make-a-complaint
0303 123 1113

11. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Continued use of this website following any changes constitutes acceptance of the updated policy.